Customer Care
Return Policy
At AETHERA, we want every customer to receive their order in good condition. If there is a problem, please contact us as soon as possible.
Return Conditions
Returns may be accepted only when there is a clear issue with the order. Please contact us within 48 hours after receiving your package.
Damaged Product
If your product arrives damaged, contact us with clear photos of the product and packaging.
Wrong Product
If you receive a different product from what you ordered, we will review the issue and help you.
Production Defect
If the product has a clear production defect, please send us photos so we can review the case.
Non-Returnable Products
Custom-made products, personalized products, used products, and products damaged after delivery cannot be returned unless there is a clear production defect.
Small visible layer lines, tiny surface marks, or slight finish differences are normal in 3D printing and are not considered defects.
Return Time
You must contact us within 48 hours after receiving your order if there is a problem. Requests sent after this period may not be accepted.
Possible Solutions
Depending on the situation, we may offer a replacement, an exchange, a refund, or another suitable solution after reviewing the case.
How To Request a Return
Contact us with your order number, full name, phone number, and clear photos of the product and packaging.
Contact Us